The Client

Next Day Coffee (NDC) are firmly established as the leading supplier of quality coffee beans supplying favourites such as Cafe Roma, Lavazza and other great coffee brands to businesses and consumers alike.

NDC have their own in house IT Engineer, although require cover IT support for annual leave and assistance for specialist and labour intensive system developments.

The Challenge

Although Next Day Coffees in-house IT Engineer is more than technically adept, even with the best will in the world, employees can’t operate 24 hours a day, 7 days a week.

There also becomes a time when technically complex IT issues can occur and require specialist assistance to troubleshoot and resolve, as well as complimenting labour intensive deployments to large networks, ensuring minimal downtime.

The Solution

At VectorCloud, our Network Operations Centre (NOC) Team, pro-actively monitor your network 24 hours a day, 7 days a week, 365 days a year. This ensures that your systems are applying the relevant security patches and performing scheduled mainteance when expected.

Our Microsoft Certified Engineers ensure that any issues which are flagged by our Pro-active monitoring software are dealt with as a priority within business hours, or scheduled out with business hours to miminise operational disruption.

As a Microsoft Partner, we also have priority access to Microsoft Specialists who are able to troubleshoot the more complex issues should they arise with your system.

The Positive Outcome

With VectorCloud complimenting Next Day Coffees in-house IT support, regardless of the complexity of any technical issue or labour intensiveness of any developments, VectorCloud provide the expertise and assistance to ensure that operationally, Next Day Coffee can concentrate on delivering their primary business objectives without worrying about their IT infrastructure impacting their operations.

“At NextDayCoffee our team can work 7 days a week and we needed an IT partner who could provide support at all times. Our business is very reactive and VectorCloud’s online backup gives us a the perfect solution in the event of data loss or a cyber attack. The ongoing proactive work on our server, which is carried out in the evenings, also minimizes any downtime for our team.”

– Garry Beresford, NextDayCoffee

About VectorCloud

VectorCloud are specialists in IT Security & Backup Services… We provide Cloud Computing, Consultancy, Support, Hardware & Software sales.
To find out more please contact us via online chat, email or by phone – Contact Us